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    Online/ Mobile FAQs

These are answers to some of the most common questions about online banking at Pine Country Bank. If you still have questions, please don't hesitate to contact us.

User Name

What is my User Name?

Initially the User Name is the first 6 digits of your account number.

My User Name isn't working.

If you have not accessed your account online within the last 90 days, the system purges your record. Contact your local branch to be reset.


What is my password?

Initially the password was the last 4 digits of your Social Security Number. You are required to change it after you access the system the first time.

How often do I need to change my Password?

A password change is required every 90 days.

What is the password requirement?

At least (1) upper case, (1) lower case, (1) number, (1) symbol, a minimal of 9 characters and not more than 17 characters.

How many failed attempts do I get before my account is locked?

Three failed attempts will lock your account. Contact your local branch to be unlocked.

I can’t remember my password.

Click the “Forgot Password” link below the password box. A reminder of your password is emailed to the email account you provided.

Contact your local branch to be reset. Pine Country Bank staff will not have access to your password.

Security Questions

Where do I find what the answers are to my security questions?

Once you are logged in, click the Profile tab to view your answers.

What if I can't remember my security questions?

Contact your local branch to have the security questions reset. Pine Country Bank staff will not have access to those answers.


I clicked on "ask me later" or "decline", but now I want to receive my statements electronically.

Once you are logged in, click the Profile tab to enroll in e-statements.

I clicked on "accept", but now I want paper statements again.

Contact your local branch to revert to a paper statement or email
(do not disclose your full account number).

Mobile Banking

I clicked on "ask me later" or "decline", but now I want to sign up for mobile banking.

Once you are logged in to your online banking account, click the Profile tab to enroll, then Select Manage Device(s). Select the best option for you (Text, Mobile Browser or Downloadable App).

I changed my phone and/or phone number and now the app doesn't work.

Each phone needs to be registered. Once you are logged in, click on the Profile tab then select Manage Device(s). Add a new device and update the information. You will receive a text message with a code to register the phone.

What is the Profile tab for?

Manage your email addresses, passwords, security questions, enroll in e-statements, enroll in Mobile Banking and nickname your accounts.

Mobile Deposit

What is Mobile Deposit and how does it work?

Mobile Deposit allows you to deposit a check into your checking or savings account from your mobile phone. Simply take a front and back picture of the check with a camera-enabled smart phone.

How do I enroll for Mobile Deposit?

The process is simple! Click on the Enroll Now link and complete the requested information.

Is there any limit to the dollar amount of the check and per day limits?

$5000.00 per check and $5000.00 per day.

What kind of Mobile device will work for Mobile Deposit?

Any iPhone iOS4 or newer and Android 2.2 or newer with 2.0+ Megapixel camera.

Is there a fee for Mobile Deposit?

Yes, $0.50 per check that will be billed at the end of the month.

Will I be charged from my mobile provider?

Your standard mobile data charges may apply.

Do I need to endorse my check?

Yes, you are required to write the words "For Mobile Deposit Only to Pine Country Bank Acct #___________" on the back of the check you are depositing and you must endorse it as well.

Do I need to bring the check to the bank after I submit it for deposit using the mobile deposit feature?

No, do not bring the check into the bank after you submit the deposit. We recommend that you keep the check for 30 days or until your monthly statement to confirm the deposit. Then destroy the check by shredding.

Will I be able to view checks that have been deposited?

Yes, the checks will be viewable to you for 30 days.